Warranty and Maintenance
FT FORKLIFT offers a global limited warranty to its customers.
All machines manufactured by FT are covered by a 12-month or 1200-hour warranty. During this period, we will provide free replacement parts for equipment failures or workmanship defects that are not caused by human factors. For mid-range customers, it can be upgraded to 15 months, 2000 hours; for dealer customers, it can be upgraded to 18 months, 2400 hours.
For the transportation of compensation spare parts, we offer the following two options:
Emergency demand: If the customer needs urgent spare parts, we will arrange for shipment via international express (such as DHL, UPS, TNT or FedEx, etc.), and it is expected to arrive at the customer's designated destination within 5-7 working days. The courier fee is borne by the customer.
Regular demand: If you have a new order demand, we will send you the compensation spare parts together with the new machine. The shipping cost is free.
technical support
Our technical team is committed to meeting customer needs and using network technology to establish a 24-hour customer service channel, including email, telephone, online video, web platform, etc., which can remotely monitor and diagnose the operating status of equipment, solve any problems during use, and ensure that customers can operate and maintain the equipment efficiently.
Regular return visit service
Forklifts include a regular customer follow-up mechanism to monitor the performance of the machinery sold, provide support, and ensure the stable operation and long-term effectiveness of the equipment in customer use.
- We regularly conduct return visits to observe the use of forklifts by customers and arrange professional technicians to answer any questions raised by customers one-on-one.
- We attach great importance to customer feedback. After each follow-up, we will analyze the opinions received to continuously improve and enhance the quality of our services to ensure that we meet the changing needs of our customers.
Customization
In order to meet the unique needs of different customer groups, we provide tailor-made service solutions, including OEM and ODM customization, equipment modification and upgrade, accessories customization and priority service. This ensures that we meet the specific needs of each customer.
We are well aware that high-quality after-sales service is the key to maintaining the efficient and stable operation of equipment and the foundation for winning customer trust. Therefore, we regard after-sales service as equally important as product quality, and strive to provide every customer with a professional, timely and comprehensive service experience.
We sincerely thank you for your trust and support, and look forward to establishing a long-term and stable partnership with you!
After-sales process
To ensure that you can get timely, effective and professional after-sales support when you encounter problems, please contact us according to the following steps:
Find us through official channels: Contact us through recognized channels, such as FT official website, social media platforms and other authorized contact methods.
Provide valid information: When contacting us, please provide valid product information of the equipment you purchased (such as factory nameplate details on the vehicle). This helps us accurately identify your equipment and ensure efficient service coordination.
Describe the fault in detail: Please describe the problem you encountered in detail, including the specific circumstances under which the fault occurred and any abnormal performance observed. This information will help us quickly understand the problem and provide targeted solutions.
After-sales response and processing: After receiving your after-sales service request, the FT service team will respond within 7 working days, and we will arrange professional technicians to assist you in solving equipment problems in a timely manner, restore normal operation as quickly as possible, and meet your business needs.